Shipping Policy

1. Where we ship

We ship to addresses within the United States, including Alaska, Hawaii, and US territories. We do not ship internationally yet. PO Boxes and APO/FPO addresses are fine.

Los Angeles. If you are local, local delivery or pickup may be available — message us before you order and we will arrange it.

2. Minimum order

The minimum order is 3 packs. This keeps shipping affordable and lets every order be prepared by hand rather than pulled off a shelf.

3. Processing time

Every pack is textured, brushed, and quality checked by hand before it is packed, so orders leave us within 2–5 business days. The exact time depends on the size of the order: a 3-pack order goes out at the fast end of that window, while a large professional order takes longer to prepare. Orders placed on weekends or US public holidays are processed from the next business day. If an order will take longer than 5 business days, we tell you by email before the deadline passes.

4. Delivery time and cost

Standard USPS shipping is a flat $6.99, added at checkout and shown to you before you pay. Shipping is free on orders over $100 — the discount is applied automatically, you do not need a code. Typical USPS transit time within the continental US is 2–5 business days after dispatch, with Alaska, Hawaii, and territories usually taking longer.

These are carrier estimates, not guarantees. Weather, holiday peaks, and carrier backlogs can add days, and we have no control over the network once a parcel is handed over.

5. If we cannot ship on time

Under the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), we only sell what we reasonably expect to ship within the time stated above, or within 30 days of your order if no time is stated.

If we learn we cannot meet that deadline, we will email you before it passes and offer you a clear choice: agree to the new shipping date, or cancel and receive a prompt, full refund. You do not have to ask for that option, and if you do not reply to a revised date we cannot meet either, we cancel the order and refund you automatically. Refund timing is set out in our Returns & Refund Policy.

6. Tracking

You receive a tracking number by email as soon as your order ships. Tracking can take up to 24 hours to start updating after the label is created — that is normal and does not mean the parcel is stuck.

7. Address accuracy

Please check your shipping address at checkout. We ship to the address exactly as you enter it. If you spot a mistake, write to us immediately — we can usually correct it before dispatch, but not after. Parcels returned to us as undeliverable because of an incorrect or incomplete address can be reshipped once you cover the new postage, or refunded minus the postage we actually paid on the original parcel.

8. Delayed, lost, or stolen parcels

Title and risk of loss pass to you when USPS takes possession of the parcel. That said, we do not leave customers alone with a missing package:

• Tracking has not moved for 7 days — write to us and we will open a missing mail search with USPS.
• Tracking says delivered but nothing arrived — check with neighbours and your building first, then contact us within 7 days. We will help you file a claim with the carrier.
• The parcel arrived damaged — photograph the box and its contents before unpacking further and send the photos to us. See our Returns & Refund Policy.

9. Sales tax

Where sales tax applies, it is calculated and shown at checkout before you pay. Sales tax and reasonable shipping charges are the only amounts that can be added to a listed price under California’s honest pricing law; we add no handling or service fees.